Internal Analysis and SWOT Analysis Essay Example | Topics and Well Written Essays - 1000 words

Internal Analysis and SWOT Analysis - Essay Example Porter came up with the Value Chain concept to explain how a firm could create value from its processes and partnerships. He divided a firm’s activities into Primary and Secondary Activities, which are respectively essential and ancillary to its business success. In this paper we will take a view of Southwest Airlines’ internal strategy and how it measures up against the competition. Physical Resources In terms of physical resources, we see that Southwest Airlines has a good number of aircraft both in its own fleet and that of the recently acquired Air Tran. Despite its low cost leadership strategy, it has concentrated on having the latest fleet of 717 and 737 MAX for passenger comfort. This shows that Southwest Airlines is committed to its goal of making the customer have a WOW experience and continue choosing it at their airline of choice. As of 31 Dec 2011, it had a total of 698 aircraft comprising 610 Boeing 737s and 88 Boeing 717s (Annual Report, 2011). Financial R esources Despite its low cost strategy, Southwest earned a profit of $178 million in 2011 and has been doing so consistently over the last 39 years. This is highly commendable in an industry that has been fraught with risk since the last decade. Fuel costs remain the major worry, as reported in the Annual Report. With its reduced fares and refund/ carry forward policy, Southwest still has an edge over other airlines (Annual Report, 2011). Amazingly, it is still investing in technology like faster reservation systems and latest aircraft to match competitors and meet customer needs. Human Resources For Southwest, its people are one of its key resources. As of 31 Dec 2011, it had in excess of 45,000 employees, including 19,000 flight personnel and 2,400 administrative staff (Annual Report, 2011). The various groups of workers are represented by at least 18 different Collective Bargaining Agents (CBAs) under different Unions. Meeting the demands of these entities and integrating Air Tra n staff into the Southwest fold from a cultural and operational standpoint is expected to be a major challenge. Technical Resources   In terms of technical resources, Southwest Airlines can look upon the experience of its staff, the use of modern aircraft and reservation systems, and the operational and logistical administration of its fleet, cargo and passengers. No less important is its ability to sync its operations, service, marketing and sales to run concurrently and efficiently (Henry, 2007). Intellectual Resources Among Southwest’s key intellectual resources are its use of the Love field for its operations and the mind and vision of its upper management including the CEO and the Board of Directors that give the airline its strategic direction for the future. Its brand name and reputation for efficient service no doubt contribute to its revenues and profits. It is currently concentrating on attracting groups of passengers that present a continuing need to be transport ed for instance, patients under acute care settings. This shows that the company is innovative and not afraid to experiment. Goodwill Considering its vast experience and time spent in this industry, Southwest is reaping the element of goodwill as can be seen from its loyal passengers. Loyalty programs with cards and air miles are common in the airline industry, but Southwest also has an advantage in its flexible ticket policies including refunds, transfers, carry forward and

PUBLIC RELATIONS PLAN Essay Example | Topics and Well Written Essays - 3250 words

PUBLIC RELATIONS PLAN - Essay Example Though we have already come a long way in such a short time, to the point that we are already at the top of our league, we believe that this is still not yet the end of the road. As long as we are rising up, we are gaining more time to live and grow. There is so much to do and still many roads to take. There are still a lot of orders to deliver and cakes to invent. Moreover, our world is growing large, leaving us with a lot of areas to explore. Our expansion program which concerns growing weed killer resistant wheat crop in Derbyshire is a type of road that is put forth to us, and it is up to us whether or not to take it. It is entirely a different league compared to what we have been doing these past six years. During those times, our world is only limited in the kitchen, accepting orders and baking different kinds of fresh and delicious cakes. We never ventured outside our comfort zone until this point. Thus, there are a series of things that we need to consider in order to make sure we are making the right move. Major Issues Involved In this bold move of the company, there are a lot of areas that should be tackled. Covering these issues is important especially since this an expansion program is a novel venture for our company. Some of the major issues are the following: 1. The location where the wheat shall be grown. 2. The land where the wheat shall be planted. 3. The reaction of the Derbyshire locals regarding weed killer-resistant wheat.

Flight Control System Using Zigbee Wireless Sensors Engineering Essay

Flight Control System Using Zigbee Wireless Sensors Engineering Essay Abstract- This paper presents the future concept of flight control systems that is named as Fly-By-Sensors (FBS) flight control system. It can be used for controlling and monitoring of an in-flight functions, taking off and landing, voice communication etc. and can be employed on any kind of air vehicle including Unmanned Air Vehicles, Quad rotor, Aerial Vehicles, Drones, Jet air craft, commercial air craft etc. Nowadays, a fly-by-wire (FBW) flight control system of Air vehicles is employed for last few years in aircrafts through which the internal and external functions of aircraft are controlled and monitored by electrical signals which are transmitted and received by electrical wires. The proposed idea is based on Zigbee Wireless Sensor network that can be implemented on any air vehicle by using Zigbee Wireless Sensors that are low cost, low power, reliable and secure to control and monitor the internal and external functions of the air vehicles. The electrical signals, for contro lling and monitoring of internal and external functions of air vehicle, in Fly-By-Sensors (FBS) flight control system will be transmitted and received by using Zigbee wireless sensor network. The proposed idea will bring remarkable improvements in the field of avionics and aerospace. Keywords-component; Zigbee Wireless Sensors; FBS; FBW; flight control system of Air Vehicles. Introduction (Heading 1) The flight companies are in a struggle to reduce their air craft operational and maintenance costs, saving fuel consumption and the gross take-off-weight of the air vehicles to carry as many as useful things for civil and military purposes. In past several applications of Fly-By-Wire (FBW) flight control systems to civil aircrafts had been experienced. In FBW flight control systems the commands for controlling of the aircrafts internal and external functions are computed by the on board flight control computer on the basis of instructions by the pilot and without any mechanical linkage[1]. This resulted in the reduction of pilot workload and in general improvement of the Flying Qualities (FQ) characteristics. However the high development costs of a FBW flight control system made it unaffordable for the small aircrafts [2]. Moreover, FBW flight control system is the ability to exhibit aircraft configurations and parameters which provide increased aerodynamic efficiency, but at a cost of reduced natural stability. Moreover, this can cause instability of the aircraft at specific speeds and height conditions (or flight envelope). However, maintenance and troubleshooting of air vehicles, such as fault detection and monitoring systems of modern fly-by-wire (FBW) flight control system cannot detect faulty location accurately, so that experts can troubleshoot them in a shorter time. However, troubleshooting time depends mainly on the personnels skillfulness and experience [3]. Flight Control Systems Fly-By-Optics(FBO) flight control system FBO control system as the name implies that this kind of flight control system is based on the light signals which are transmitted through optical fibers. It uses electronic signals, transmitted through the fiber optics inside the air vehicles to control the employed electro-hydraulic actuators such as flaps, spoilers, slats, ailerons and rudder, in response to input commands. Some times, it is used because of higher transfer data rates. The data generates by the software and interpret by the controller. It is also called as fly-by-light flight control systems. Power-By-Wire (PBW) flight control system [4] Power-by-wire (PBW) is a control systems employed in some aircrafts to eliminate the bulky and heavy hydraulic circuits to replace by self contained electro-hydraulic actuators or electrical power circuits that are controlled by the digital flight control computers. Proposed Fly-By-Sensors (FBS) Flight Control System The proposed flight control system is Fly-By-Sensors (FBS) flight control system to employ on any kind of air vehicle. As the name implies this type of control system will base on latest Zigbee technology which is low cost, low power consumption and short distance wireless communication technology that is developed for wireless personal area network (WPAN) [5]. By using this technology, the reduction in high cost in the manufacturing of electrical wires, gross take off weight of the air vehicles, fast detection of faulty equipment, landing and taking off of the air craft on auto pilot function of the aircraft, safety, security and so on, can be achieved. Zigbee Wireless Technology ZigBee is similar to IEEE 802.15.4 protocol, which is a one of the latest research in the field of communications in short distance wireless communication technology. Its main advantages are low-power, short-distance, low-complexity, self organization, low-speed, low-cost, and so on. It is widely using as monitoring and controlling devices in many fields. It is suitable for low data-rate and low power consumption applications [6]. Figure : Difference of other wireless network standards with Zigbee Network standards (Source: www.zigbee.org) Zigbee Characteristics The IEEE 802.15.4 or Zigbee standard includes the features of low power consumption that is needed just for two major modes (Tx/Rx or Sleep), high density of nodes per network, low costs and simple installation of devices. Following are some more features for Zigbee: It operates on radio bands of 2.4GHz in this high band is used in most of the jurisdictions of world wide, 868/915 MHz, this lower band in the areas of North America, Europe, Australia and New Zealand. High density of network nodes which is up to 65,000 network nodes. Low in cost, complexity power consumption as compared to competing technologies. Data rates ranges are 250Kbps for 2.45GHz, 40 Kbps for 915MHz and 20Kbps for 868MHz band. Handshaking and 3 Frequencies bands with 27 channels. Extremely low duty-cycle ( Star, cluster tree and mesh topologies can be used in Zigbee technology with the devices named as network coordinators, routers and end devices. Figure Zigbee Devices Characteristics Zigbee Wireless Network used for landing of aircraft Zigbee technology has been used for landing of the Unmanned Air Vehicle (UAV) and tested. The results showed that the recognition rate is over 90%, and the calculated error of position in landing of the UAV is less than 3m with 5000m distance and 0.2m with a measure of 500m distance. [7]. Figure Landing of UAV through Zigbee Wireless Sensors Networks [7]. As the Figure 3 shows the landing of UAV by using Zigbee sensors so we propose that Zigbee devices can also be used to control the aircrafts or UAVs for taking off purposes too so that the function of auto pilot can be used in an unfavorable climate conditions for safety and security purposes. Figure Proposed Future Concept of Taking off of the Aircraft through Zigbee Sensors Proposed Fly-By-Sensors (FBS) over Fly-By-Wire (FBW) flight control System In FBW flight control system, as the all electrical signals to Electro Hydraulic Actuators, Aileron, flap, rudder etc. are transmitted through wires. So the cost and weight of electrical wires limits the FBW control system to the commercial aircrafts only. Moreover, maintenance and troubleshooting of the faulty electrical wires consumes time and cost. The Safety and security of FBW flight control system is costly and non reliable for long term usage. Whereas, FBS flight control system will have the following advantages over FBW or PBW: It will be cheaper to use Zigbee technology than using electrical wires as it will costs almost 80% more than using the wireless sensors. The low power feature of Zigbee wireless sensors makes it to use for years without rechargeable batteries. The operating radio frequency is license free that is 2.4GHz with 16 channels FBS control system will provide the safe monitoring system for controlling the aileron, rudder, electro hydraulic actuators etc. The Zigbee wireless sensor can also provide the Voice communication between pilot and co-pilot and the remaining staff for commercial aircrafts. The promising features of Zigbee technology will improve the reliability in the in-flight fault diagnostics and identification (FDI) as well as fault-tolerant control (FTC). By using Zigbee wireless sensors we will achieve the remarkable decrease in weight of the aircraft that will also help in more stability of the aircraft. At the result, there will be increase the number of passengers, goods or any material for transport purposes etc. Proposed Fly-By-Sensors (FBS) Flight Control Systems Block Diagram Structure Figure Block Diagram of proposed FBS flight Control Systems As Figure 5 shows the commands from the Pilot or from the Autopilot function of the aircraft will transmit by Zigbee Wireless Sensor Network through the on board computer on the aircraft. This technology will also be used for voice communication and other communications purposes in aircrafts. Conclusion The proposed idea of Fly-By-Sensors (FBS) flight control system by using Zigbee Wireless Sensors will be better than Fly-By-Wire (FBW) if it will be employed on the air vehicles. Specifically the decrease in weight, manufacturing cost, maintenance costs, troubleshooting time, power consumption, fuel consumption and increase in stability, reliability, safety, security etc. will bring the remarkable benefits to the aircraft industry. Acknowledgment The research work was supported and assisted by University College of Engineering Technology, The Islamia University of Bahawalpur.

Global Warming Essay -- Environmental Global Climate Change

What happens when too much carbon dioxide gets omitted into the Earth’s atmosphere? The condition known as Global Warming occurs. Global Warming is the rising of the Earth’s surface temperature due to chemicals in the atmosphere. Global Warming has many threats on the climate and even the health of the people on this planet. Some of these threats include the altering of crop seasons and even effect the way organisms survive on the planet. The first thing I think I should discuss when talking about global warming is what causes it to occur. Gases such as carbon dioxide, methane and nitrous oxide, which are known as greenhouse gases, all build up in the atmosphere of the earth. All these gases make it so that it becomes harder for the radiation that the sun shines into the atmosphere to escape. The heat continues to build up and this is what causes the temperatures to increase. I know this seems like the temperatures increase massively but in the last hundred years the average temperature of the Earth has gone up between 0.8 and 1.0 degrees farenheight. Also in the last fifteen years, we have had the ten warmest years in record. Global Warming also helps the Earth and it has been for many years. Without global warming, the Earth’s temperature would be a lot lower than the 60-degree average. Unfortunately due to there being many more harmful â€Å"greenhouse gases† being placed into the atmosphere, instead of the temperature staying at a constant, its rising. What are many of the dangers of the Earth’s temperature rising? First of all it cause many of the glaciers that are floating in the Arctic and Greenland to melt. This in turn causes the sea levels to rise around the world. In the last hundred years alone the seas around the planet have risen anywhere from four to ten inches. I know it does not sound like a massive change but being able to raise all the seas in the world a whole ten inches is a huge problem. Sea levels also continue to rise is because the hotter temperature cause the ocean water to expand. An example of the sea level causing problems could happen on a little Native Island in the middle of an Ocean. On these islands usually where native tribes live, if the sea level rises three fourths of a meter then half of the island will sink. This could happen in many different islands around the world and if the water keeps on rising as it ... ...ications for the rest of the world are serious. Even a partial melting of the polar ice caps will cause sea levels to rise so much as to completely wipe out most coastal cities. This includes such big cities such as San Francisco and New York. Those cities that are not totally wiped out by the water will eventually be hit with hurricanes much more severe than any other one in history. Of course, inland cities are not safe either. Rather than surging seawaters and hurricanes, they will face drought. So what can be done in order to keep from all of that from happening? We need to stop putting so much pollution in to the air. No matter what there will always be a little bit of Carbon Dioxide omitted into the atmosphere. If we could just limit all the coal and fossil fuels that we burn, there will not be so much â€Å"greenhouse gases† and it would keep all of that from happening so quickly. There have also been many attempts by the United States Presidents Administrations in order to help slow down the effect. In my lifetime I know that I won’t see anything too drastic happen due to global warming, but there is a chance that my children and grandchildren will. Hopefully they wont.

Enterprise Rent-a-Car Essay

Question 1 With the support of relevant examples from the given case: a) Define personnel management and human resource management, and discuss TWO major differences between the two concepts. (6 marks) b) Analyze TWO potential external business environment challenges faced by Enterprise Rent-a-Car and their implications on the Company. (10 marks) c) Based on the challenges analyzed in Question 1b), above, suggest effective human resource planning process and methods, that can be used by Enterprise Rent-a-Car in determining the manpower needs for it’s international business expansion. Justify your answer with specific examples. (10 marks) Introduction This question will focus on defining and differentiating Personnel Management from HRM, it will also examine some technological and social challenges, as potential external business environment challenges faced by the company, and will discus an effective HR Planning process and method to address those challenges. a) Definitions and Differences Personnel Management: Is the administrative discipline which mainly works around Industrial/ Employee/ Labour Relations and activities connected with grievance handling,  negotiations, enforcement of labour statute, looking after welfare of employees and so on. Human Resource Management: The process of hiring and developing employees so that they become more valuable to the organization and more integrated towards the goals and strategy of the company. One difference between PM and HRM is that in PM, the power distribution is centralized where the top management has full authority in decision-making. Personnel managers are not allowed to take part in any decision which involves employees, or give ideas. HRM, looks for the decentralization of power, where the power between the top, middle and lower management groups is shared. This can be noticed in the Enterprise Career Path graphic in page 4, case study. Mayor responsibilities are shared between General Manager, Group Rental Manager, Area Manager and Branch Manager. Another difference between PM and HRM is that, pay policies in PM is merely based on skills and knowledge required for the perspective jobs only. The value is based on the ability to perform the task and duties required. In HRM, organizations look beyond pay for functional duties. The pay is designed to encourage continuous improvement and job performance. Enterprise applies this concept when they encourage their employees to â€Å"develop a career† instead of â€Å"just perform a task†, by providing training and mentoring to those employees, and, providing opportunities for professional growth by making promotions and transfers available, other than that just the payment. b) External Business Environment Challenges Technological challenge: the rented vehicles tracking system combines the use of automatic vehicle location in each individual vehicle, with software that collects these fleet data for a comprehensive picture of vehicle locations, very helpful for real time updates and for client monitoring in case of  accidents. Nowadays, GPS is commonly used as a vehicle tracking system. This system needs to be monitored and maintained by qualified persons to ensure they work at their best. If these systems do not work properly , services won’t be delivered as they should and customer dissatisfaction will occur. This will result in losses, bad publicity and even a fatality in the event of an accident. Social challenge: the diversity of the labour force might encounter some cultural differences that might need to be addressed to avoid confrontation and to provide a calm, respectful and tolerant work environment. People integration is very important because otherwise the work environment will be tense, co-worker relationships and productivity might be affected. c) HR Planning and Process For the Technological challenge described in item b), above, the Human Resource Planning and Methods suggested would be based in external human resource suppliers. Enterprise has an organizational need to add a department which primary task would be to manage all the communications between the vehicles‘ tracking systems and have all the data updated real time for customer enquiries and monitoring. Enterprise also needs someone to maintain all the systems and software. To be able to achieve all this a lot infrastructure and investment is required, so the solution is to externally recruit a company that provides this services, after evaluating few candidates. For the Social challenge described in item b), above, the Human Resource Planning and Methods suggested would be based in internal human resource supply. The personalities of the staff will be evaluated, the most charismatic one will be appointed as the leader of the Enterprise Social Club, NZ Branch. This Club will be self managed by the staff, promoting interaction, understanding and tolerance between the employees. A local venue will be selected for gatherings, parties and any social event that involves the company. Conclusion The purpose of the question was to determine why and how important HRM is, when dealing with the quantity and quality of the people of a company, and, when trying to fit the objectives, strategies and challenges to a number of employees. SECTION 2: Job analysis and Job design. (24 marks) Question 2 Select ONE of the positions stated in the Enterprise Career Path (on page 4) and suggest the job analysis process and methods you will use to design the position description, person specification and competency profile for this position. (12 marks) Justify your answer with: †¢ A brief explanation of job analysis and TWO of its purposes, †¢ relevant methods/techniques, †¢ specific types of data to be collected for this position, and †¢ relevant examples. Introduction. This question will focus on defining and explaining the purposes of Job Analysis, it will also examine the method, technique and data used to create the Position Description, Person Specification and Competency Profile for an Assistant Manager‘s job. Definition and Purposes of Job Analysis. In a job analysis we study the tasks and skills that make up an employee’s role, the conditions under which those tasks are performed, and the required contacts with others. It is used for writing position descriptions because it’ll summarize the role of a job in the organization, and, in recruitment and selection because it’ll highlight the characteristics a candidate needs to have to fulfill the post. Method and Technique. A relevant method that was used was competency based profiling,by integrating other methods such as observation, and company documentation, to collect the  data from the case study. This methods will determine the skills, knowledge and behaviors that will ensure a successful work performance from the employee. In this case , for an Assistant manager, some of  the competencies that Enterprise look for are: to be able to adapt to suit the audience, to work cooperatively, get things done creatively, amongst others. Types of Data collected for this position. For this position the following data was identified: Position: Assistant Manager Duties: provide great customer experience, market the business, sell the service, deal with business partners such as insurance companies, dealerships and auto body shops. Work environment: branch office. Relationships: – internal: supervises management assistant and reports to branch manager. – external: business partners and customers. Qualifications and experience: studying first or second year uni + initial classroom based session and on the job training as Management Assistant. Skills: customer service focus, persuasiveness, flexibility, results driven, leadership ability, communication. Example of Job Description, Person Specification and Competency Profile. These elements were integrated in a draft for advertising the position. Assistant Manager for new branch office in NZ. Full time position available for an experienced Assistant Manager at Enterprise-Rent-A-Car, with exceptional selling and communication abilities. The job will require the person to: provide great customer experience, market the business, sell the service, deal with business partners such as insurance companies, dealerships and auto body shops. Previous qualifications or equivalent experience requirements: studying first or second year uni + initial classroom based session and on the job training as Management Assistant. As an Assistant Manager,you will be reporting directly to the Branch Manager and you will be expected to see issues and needs from a customer perspective, to adapt to suit the audience, to be creative about getting things done, to start growing the leaders and managers of the future by supervising the Management Assistant, and to support the professional Enterprise reputation. If you posses skills such as being customer service focused, persuasive, results driven, leadership abilities and communication, we invite you to apply filling the Application Form. Conclusion. This question has explained the central importance of developing an accurate Job Analysis. Demonstrating how all the data gathered from this analysis is used to create a clear and effective Job Description which includes Position Description, Person Specification and Competency Profile. Question 3 Suggest, with justification, FOUR best job designs to be used for the position discussed in Question 2, above, so that it can contribute to the organization effectiveness and the needs of individual workers at Enterprise Rent-a-Car. (12 marks) Include in your answer: †¢ a brief explanation of job design and TWO of its purposes, †¢ FOUR best job designs for use in the given situation, and †¢ relevant examples. Introduction. This question will focus on defining and explaining the purposes of Job Design, it will also examine the best job designs for the proposed Assistant Manager‘s job. Definition and Purposes of Job Design. Job design are all the tasks and activities associated with a particular role. One purpose of job design is to increase employee motivation and productivity. It also helps in designing, redesigning, evaluating and also cutting back responsibilities from a job, adding extra responsibilities to another particular job, trying to match the person’s capabilities with the role. Best Job Designs for the position of Assistant Manager. Job enlargement: this could be used to increase the job scope of the Management assistant to cover the duties of the Assistant manager. Job enrichment: this could be used to increase the job depth of the Management assistant by upgrading the job task mix, increasing motivation and giving the the employee the potential of growth within the company. Workplace flexibility program: this will offer flexible hours of work where the employe could start early and finish early, or having to cover a minimum of weekly hours in the time that is more convenient to the employee, this is attractive for students and parents as they can manage their time more freely. Job sharing: this method could be used to integrate the New Assistant Manager with the organizational culture of the company while temporary sharing the responsibilities with a more experienced Assistant Manager from another branch. Conclusion This question has explained how a Job Design for a particular role can accommodate different types of candidates, starting from people who would like their duties increased, passing through people who would like their job tasks mix upgraded and a more flexible time schedule, to people who could share responsibilities for mutual learning. SECTION 3: Recruitment & Selection. (30 marks) Question 4 If Enterprise Rent-a-Car plans to open a new branch in one of the cities in New Zealand, what would be the BEST recruitment strategy for this new branch to attract qualified candidates for the position you discussed in Question 2, above? (15 marks) Justify your answer with: †¢ the purpose of your proposed recruitment strategy for the selected position at this new branch, †¢ THREE best recruitment methods you would use, †¢ ONE benefit and ONE constraint for each of these recruitment methods, †¢ TWO New Zealand legislative requirements that would affect your recruitment strategy, and †¢ relevant examples. Introduction. This question will focus on describing the Recruitment strategy and method that’ll be used to attract candidates to the Assistant Manager position. Purpose of the Recruitment Strategy. The recruitment strategies that I proposed have the purpose to provide a pool of candidates from where the most suitable candidates will be picked. Recruitment Methods, their Benefits and Constraints. The first recruiting method would be an internal one: a transfer, I would  advertise an application form to transfer an experienced Assistant manager from one of the existing branches. This ensures that the person taking this position has the required experience and knowledge for the role, and that he/she is already familiar with the company’s methods. However this will leave a vacancy in the other branch. The second one is an internal one as well, promotion. I would advertise an application form to promote a Management Assistant from another branch to the position of Assistant Manager. This method can increase motivation within the staff because they see career growth opportunities. However, this can create a high competitive environment where friction between staff members can occur. The third recruiting method that I would use would be an external one, I would advertise the job position to local independent contractors. This might bring a candidate that brings new and fresh ideas to the company and it’s familiar with the new area of the branch in NZ. This method allows to hire people that are specialized in certain areas of expertise. However, this can be expensive. New Zealand legislative requirements that would affect Recruitment Strategies Privacy Act 1993, which establish the rules for dealing with the personal information collected from an employee. Human Right Act, which is designed to ensure that selection of future employees and the promotion of existing ones occur without any discrimination against any particular sector of society. Conclusion For me, the best recruiting strategy in this case is a mixed strategy. Integrating internal and external methods to get the best pool of candidates possible, divided in two groups, one with the ones with the possibility of being transferred or promoted, and another one with the local independent contractors. Question 5 What is the BEST selection strategy you would use to fill in the selected position discussed in Question 4, above? (15 marks) Justify your answer with: †¢ the purpose of your proposed selection strategy for the selected position at this new branch, †¢ THREE best selection methods you would use, †¢ ONE benefit and ONE constraint for each of these selection methods, †¢ TWO New Zealand legislative requirements that would affect your selection strategy, and †¢ relevant examples. Introduction. This question will focus on describing the Selection strategy and method that’ll be used to choose the most suitable candidate for the Assistant Manager position. Purpose of the Selection Strategy. The selection strategies that I proposed have the purpose to narrow the number of candidates for the position of Assistant manager . Selection Methods, Benefits and Constraints. The first selection method that I’d use would be Application Forms customized into two types of candidates, candidates that could apply for possible transfer or promotion on one side, and the ones that could apply as private contractors in the other. The second method that I’d use would be a Face-To-Face interview with the candidates selected for possible transfer or promotion, and the ones selected as private contractors. Then create a shortlist with the qualified candidates. The third selection method that I would use, and that also is a standard of the Enterprise recruitment process, would be an Assessment Day. The shortlisted candidates will take part in practical exercises, individual and group activities. New Zealand legislative requirements that would affect Selection Strategies Employment Relations Act 2000, which establish that either party must not mislead each other in their obligations to each other. (Obligations of good faith) Human Right Act, which is designed to ensure that selection of future employees and the promotion of existing ones occur without any discrimination against any particular sector of society. Conclusion The best Selection Strategy for this proposed position of Assistant Manager is one that integrates Application Forms,to gather the required data, Face-To-Face interviews, to asses first impressions, personality, basic social skills, and an Assessment Day, for group development and team work. SECTION 4: Training Process and Personal Learning and Development Plan. (30 marks) Question 6 One of the competencies outlined in the Skills and Competencies Framework on page 5, above, is customer service focus. Select one of the positions outlined in Enterprise Career Path ( on page 4, above) and discuss how you would use a training process model to prepare, organize, implement, and evaluate the effectiveness of a Customer Service Training Program for the job holders of this position at the new branch in one of the cities of New Zealand. Support your answer with relevant concepts and examples. Invent details as appropriate. Introduction. This question will focus on describing The Training Process Model for a Customer Service Training Program for the position of Assistant Manager (AM). This Program will allow the AM to acquire new skills and knowledge via multimedia material, online assessment and on the job observations. The Training Process Model for a Customer Service Training Program for the position of Assistant Manager (AM). The Training Process Model that I would use involves the following given steps: Step 1: Customer Service Training Program Preparation. In this phase the Customer Service contents related to the duties of the AM position, such as: being able to provide great customer experience, market the business, sell the service, deal with business partners such as insurance companies, dealerships and auto body shops, are identified,the multimedia content is developed. Step 2: Customer Service Training Program Organization. In this phase the content is arranged in learning units and the decision to make the program a Online Web-based Multimedia Training Program is taken. Topics such as: â€Å"Understanding the customer†, â€Å"Customer satisfaction and customer delight†, â€Å"Benefits of Good Customer Service†, â€Å"Internal and External Customers†, etc, will be available 24/7 online. The AM will be able to log in and follow the training at his/hers own pace. Step 3: Customer Service Training Program Implementation. In this phase the Program material is unlocked so the AM can access it via his/hers log in details. The units and lessons are delivered in a variety of formats, video streaming, written essays and case studies. The material will be available 24/7 and this implementation method allows the management to track the participant’s progress. Step 4: Customer Service Training Program Evaluation. In this phase the Participant, in this case the AM, will have to answer scheduled online quizzes, summit written essays, and he/she will be monitored for positive changes in behavior when engaging customers which demonstrates the degree of the Online Web-based Multimedia Training Program effectivity. Question 7 Assume you are in the position discussed in Question 6 , above, develop a Personal Learning and Development Plan (PLDP) that would meet your individual organizational needs of the new branch. Include in your PLDP the following elements: a) The General Competency Questionnaire you have completed ( see page 69 in your Course book ) (3 marks) b) Based on your answer in Question 7a), above, complete the Personal Learning and Development Plan for the position you selected for the discussion. This PLDP will include the following elements: †¢ Learning needs analysis †¢ Learning methods †¢ Learning outcomes †¢ Evaluation of learning outcomes Introduction. This question will focus on illustrating the PLDP based on my General Competency Questionnaire results. This results showed some competencies which need improvement in order to better match the requirements for the role of AM. The following table summarizes the PLDP elements and their relationships, for example, the learning need of â€Å"speaking and presenting to groups† was identified. The learning outcome of this need is â€Å"to deliver important conversations in a confident and articulated way†, the learning methods chosen to improve this area are: â€Å"Videos and Verbal Communication Coaching, body  language.† The ways these learning methods will be analyzed are by Off the job short lectures and presentations. PLDP for an Assistant Manager Learning Method Learning Outcomes Evaluation of Learning Outcomes Communication outwardly. Demonstrations about corporate communication behaviors. Support the professional Enterprise reputation. Superiors’ and stakeholders feedback. Speaking and presenting to groups. Videos and Coaching about public speeches, verbal communication and body language. To deliver important conversations in a conï ¬ dent and articulated way. Off the job – Short Lectures and Presentations. Managing stress & conï ¬â€šict. Role play simulating stressful situations, and demonstrations. To be able to cope with changing circumstances. Co-worker feedback On the job reactions to stressful situations. Developing positive relationships. Demonstrations and case studies about positive relations, positive environments. to be able to maintain and induce positive relationships inside the company. Co-worker feedback. Managing upwards and sideways. Programed demonstrations and group exercises. To be able to work cooperatively. Peers’ and Superiors’ feedback. Learning Need Conclusion From the graphic above I conclude that in order for me to be compatible and capable of taking the Assistant Manager job, I have to improve some important skills like persuasiveness, communication, leadership abilities, patience and a open mind

Preparation of Identification by Ir and Nmr Spectroscopy Essay

The reactive acid chloride can then be treated with a primary or secondary amine to give the amide along with HCl, which reacts with the excess amine to give an alkylammonium chloride salt. The mechanism of this process is shown on the following page in Scheme 22: [pic] Scheme 2 To carry out this reaction, the apparatus shown in Figure 1 will be assembled. The apparatus must be dry, since thionyl chloride will react with water to give sulfur dioxide and hydrogen chloride. The acid chloride will then be cooled to room temperature and dissolved in anhydrous ether. Ice-cold diethylamine will be added as a solution in anhydrous ether to form the amide. The resulting ether mixture will washed with aqueous sodium hydroxide (to remove any excess acid chloride), then washed with hydrochloric acid (to remove any excess diethylamine). The resulting ether solution of DEET will be dried and evaporated to yield the crude product, which will then be purified by column chromatography to afford pure DEET. The percent yield from m-toluic acid will be determined and the product will be analyzed by transmission infrared spectroscopy (IR) as a neat sample using NaCl plates5 to confirm its structure by (1) looking at the major absorptions and comparing them to a correlation table6 and (2) by comparing the spectrum to that of an authentic sample. Thionyl chloride is toxic and corrosive! Do not breath the vapors! Use in a hood! When heating a reaction apparatus, be sure that it is open to the air so that pressure build up and subsequent rupture of the apparatus does not occur. When heating liquids, make sure the liquid is stirred (or a boiling chip is added) to prevent â€Å"bumping†. When performing an extraction, make sure to vent the separatory funnel often to prevent pressure build-up. The apparatus shown in Figure 1 was assembled. The 10-mL reaction flask was charged with 0. 275 g of m-toluic acid (0. 0020 mol) and 0. 30 mL of thionyl chloride (0. 492 g, 0. 0041 mol). The condenser water was started, and the mixture was gently heated with stirring on an aluminum block (block temp ~ 90 oC) until boiling started. The reaction mixture was then gently boiled for about 15 minutes. After the boiling period was finished, the reaction mixture was cooled to room temperature. 4. 0 mL of anhydrous ether were added, and the mixture was stirred at room temperature until a homogeneous mixture was obtained. To this solution was added (dropwise over a 15 minute period) a solution of 0. 6 mL of cold (0 oC) diethylamine (0. 462 g, 0. 0063 mol) in 1. 33 mL of anhydrous ether. During the addition, a thick white cloud of diethylamine hydrochloride was formed. After complete addition, the reaction mixture was stirred at room temperature for about 10 minutes. 10% aqueous sodium hydroxide (2 mL) was then added, and the reaction mixture was stirred for an additional 15 minutes at room temperature, then poured into a separatory funnel and allowed to separate. The aqueous layer was discarded, and the organic layer was washed with an additional portion of 10% aqueous sodium hydroxide (2 mL), followed by a portion of 10% hydrochloric acid (2 mL). The organic layer was washed with water (2 mL), dried (Na2SO4) and evaporated to yield crude N,N-diethyl-m-toluamide as dark brown liquid. The crude product was filtered through a short alumina column using hexane as the eluent (~ 5 mL). The hexane solution was evaporated to give 0. 340 g of pure N,N-diethyl-m-toluamide as a yellow liquid. Reaction of m-toluic acid with thionyl chloride, followed by diethylamine produced 0. 340 g of a yellow liquid the IR spectrum of which unequivocally showed the presence of the amide carbonyl functional group at 1633 cm-1. In addition, absorptions due to aliphatic C-H (2980 – 2880 cm-1), and aromatic C=C (at 1585 cm-1). The IR spectrum is attached to this report. These data are consistent with the structure of N,N-diethyl-m-toluamide (DEET), shown in Figure 2 below: [pic] Figure 2: N,N-Diethyl-m-toluamide (DEET) In addition, the IR of the product closely corresponds with that of an authentic sample of N,N-diethyl-m-toluamide (DEET) shown in the lab text. 9 Also, the 1H-NMR shows the presence of four (4) aromatic protons in the region 7. 3 – 7. 1 ppm, as well as a three (3) proton singlet at 2. 35 ppm, which corresponds to the benzylic methyl group. The presence of two ethyl groups is clearly shown by the presence of two quartets which integrate to 2 protons each at 3. 53 and 3. 24 ppm, and two triplets which integrate to 3 protons each at 1. 23 and 1. 09 ppm.